Find a Balance When the Wallet Shows the Wrong Network
An empty wallet view can reflect the wrong network, a different account or a token the interface does not list. Investigate these possibilities separately before assuming an asset was lost.
Write down four identifiers
Use the intended public account address, the sending network, the receiving network and the asset contract if the asset is a token. If a transfer already happened, add its transaction hash. Copy these from records you can independently verify. Do not infer the network from the token symbol, and do not use the token contract as if it were your personal receiving address.
Compare one variable at a time
First compare the complete account address with the wallet’s selected account. Next check that the explorer corresponds to the network in the transfer record. Then inspect the native balance or correct token contract at that account. If the transaction is confirmed on one chain, opening a different chain’s explorer does not move or undo it. Keep each observed balance associated with its own network.
Recognize display limits
The current RunixCoin mainnet asset list covers native coins; an absent WETH or USDC row does not establish a zero token balance. Check the public explorer and verified token identity before treating a missing row as a transfer failure. If the intended token cannot be identified confidently, leave the result unresolved. Do not import an address supplied by an unsolicited support message.
Use the evidence to choose the next question
If the account differs, investigate account selection. If the chain differs, investigate the original transfer’s destination and the receiving service’s actual network support. If the contract differs, investigate asset identity. A receiving service may have its own recovery policy, but this guide cannot promise recovery or recommend a transfer to correct the mismatch. RunixCoin’s quote form does not bridge assets between networks.
References and verification
Content reviewed on . Product observations describe the inspected public interface; external references explain the underlying concepts.